SwimPlan support

My swims don't show in History

Check that SwimPlan can read your data: Settings › Health › Data Access › SwimPlan. Then, in History, pull the list down to read Health again. Swims from the last 12 months are imported.

Send a workout to the watch

Open the workout in the Workouts tab, then “Send to Watch”. The SwimPlan app must be installed on the watch; the workout stays available there without the iPhone nearby.

During a workout, the screen doesn't respond

That's Water Lock, on purpose. The Action button moves to the next step; Action + side button pauses. Press and hold the crown to unlock the screen at the end.

A swim shouldn't count

In History, swipe it left, then “Don't Count”: it leaves your totals, records and trends. To delete it for good, delete it in the Health app.

How is my CSS calculated?

Everything is explained in the app: tap the “?” next to each number. The guided test (400 then 200 all out) is in Progress › Take the CSS Test.

iCloud sync

It is on by default (Settings › iCloud Sync) and takes effect at the next launch. You need to be signed in to iCloud on your devices.

Manage or cancel my subscription

iPhone Settings › your name › Subscriptions. To restore a purchase on a new device: Settings › SwimPlan Pro › Restore Purchases.

Another question?

Write to us at contact@dawnlab.ch. Never send health data by email.